Purchasing and Delivery

If you have any questions regarding the purchasing of original artwork or prints please contact me at hello@alandacalmus.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering
Payments are taken in British Pounds Sterling through Stripe for artwork or Shopify Pay for prints. I do not store any of your debit/credit card details.

Bank Transfer
There is a checkout option to pay by bank transfer for artwork which many UK customers prefer. This saves me credit card fees. If you select this option you will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and therefore unavailable to others.

Shipping
UK shipping is included at no extra charge for prints and originals.
Original paintings will be packed and shipped within 3 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
All prints are made to order and are subject to the print services terms and conditions. Most UK deliveries arrive within 2 days from time of shipping but I don’t have details for how long individual overseas deliveries will take. I will keep you informed of your orders progress at each stage though.

Collection from studio (Original artwork only)
If you live local to me you can choose to collect in person from my studio by prior arrangement only. As soon as you have placed your order please email me and we can work out a time to meet. My Studio is in Scotland, Morayshire IV32.

EU and other International shipping
Shipping overseas will incur an additional charge and will take longer to arrive depending on your location. Please contact me to enquire about shipping since the options vary too greatly to include at checkout.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.


Returns
I want you to be fully happy with your new artwork so if a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

Damages
I take great care when packaging artwork to ensure it reaches you safely. If you receive a work that has been damaged in transit, please take photos of any damage to the packaging before opening as well as the damage to the artwork inside then contact me within 5 days. Please keep all the packaging as this is required by the insurance company.

At this time I am unable to offer a refund or return on any artwork sent outside of the UK. Please contact me if you have any issues with your order.